Photo policy

Last updated: 15 September 2026

A Wahan report is only useful if its photos can be trusted, and only fair if they respect the people who live and work near the properties we visit. This policy explains both.

1. What we photograph

The property you asked about, from the public side. For a plot or house that means the approach from the road, the full frontage, a photo in each of the four directions from the frontage, the corner markers, the gate and lock, and anything new on or around the property. We also note whether the boundary wall is intact and whether anyone appears to be living, working or in possession.

Where you have asked us to go inside your own property and given us access, for example House Opening, Caretaker, Repairs and Cleaning or a solar check, we also photograph each room or installation and anything that needs fixing. For a repair we also photograph the work before it starts and after it is done. We photograph only what you asked us to.

2. How every photo is taken and checked

• Only with the camera inside the Wahan field app. Photos cannot be added from a phone’s gallery.
• Each photo records the date, time and GPS location at the moment it is taken, with the accuracy of that location, and its distance from the property.
• Each photo gets a digital fingerprint (a SHA-256 hash) on the phone. After upload, our server calculates the fingerprint again from the stored file. If a photo had been changed, the fingerprints would not match, and the photo would be marked as not verified.
• If a member of our team retakes a photo that has already uploaded, the first photo is kept for our review rather than deleted.

3. Where we stand to photograph

On an inspection, public land only: the road, street or public path next to the property. Never inside a property, never on a neighbour’s land, never over a wall or through a gate. We do not use drones.

The exception is a job that needs us inside your own property or on its roof, where you provide the access yourself: opening your house before a family visit, the monthly visits of a Caretaker service, a repair you have asked us to arrange, a solar check on your roof, or a construction stage visit. Even then we never enter any other property, and we never photograph over a boundary into a neighbour’s.

4. People

• We photograph property, not people. Our team waits for people to pass and frames photos to leave them out.
• If someone still appears in a photo, we do not try to identify them, and we will blur or remove them on request.
• We never photograph through windows, inside anyone else’s home, or children on purpose. Inside your own property, we photograph only the rooms and fittings the job needs.
• If anyone is present at the property, or objects to the visit, the team member stops. They may take one photo from the road if it is safe to do so, and then leave. The report says the visit ended early.

5. What we never do

• Enter a property on an inspection, or ask anyone to let us in. We go inside only where you have instructed us to and given us access to your own property, for example for a House Opening, Caretaker or Repairs and Cleaning job.
• Argue with, confront or threaten anyone, or speak for the owner.
• Visit after dark.
• Publish inspection photos on this website or on social media.

6. Who sees the photos

The person who requested the inspection, and anyone they choose to share the report with. We review them for quality before the report is sent. Whoever carries out a visit sees only the photos taken on that visit. The photos on this website are illustrative sample images, not photos of real inspections.

7. How long we keep them

Inspection photos and reports are kept while the client uses Wahan and for up to 7 years after, because they may be needed as evidence in a property matter. See our privacy policy for details.

8. Asking for a photo to be removed

If you appear in one of our photos, or a photo shows your home, email hello@wahan.app with the address and roughly when the visit happened. We will blur or remove what we can. Where a photo is the owner’s evidence of the condition of their own property, we may keep a version with people or neighbouring private areas blurred.

9. Changes

We may update this policy as the service grows. We will change the date at the top of this page.