Terms

Last updated: 4 October 2026

These terms are an agreement between you and Ekdutn Inc. for requesting and receiving property visits through wahan.app. By sending a request you agree to them. If you do not agree, please do not send a request.

1. Who we are

Wahan is operated by Ekdutn Inc., a corporation incorporated under the Canada Business Corporations Act (corporation number 1818608-1), with its registered office in Ontario, Canada. "Wahan", "we", "us" and "our" mean Ekdutn Inc. Your agreement is with Ekdutn Inc. alone, and no director, officer, shareholder, employee or contractor is personally a party to it.

2. What you are buying

• A visit to one property in an area we cover, at the date of these terms the whole Faisalabad district, and within the city limits of Lahore, Islamabad and Rawalpindi: a plot, house or farmland, and one photo report of that visit. The cities we cover are listed on our home page and may change.
• Our services and their prices are listed on our home page. Prices are in US dollars, per property, and they are fixed. We do not negotiate them.
• Sending a request does not commit you to anything. We reply by email, confirm what the visit covers and what it costs, and only then does the work go ahead.
• We may decline or cancel a request, for example if the property is outside the area we cover, cannot be identified from the details given, is not safe to visit, or we have more requests than we can handle. We will tell you if we do.
• Timing depends on availability. We confirm the date of the visit with you by email rather than promise a turnaround.

3. Paying, and when you get your money back

• We confirm the date and price with you by email first. You then pay by card before the visit, through a secure payment link we email you. The payment is handled by our payment processor. We never see or store your card details. Nothing is charged automatically.
• If we cannot complete your visit, you get all your money back. This includes where we cannot find the property from the details you give us, cannot reach it safely, or it turns out to be outside the area we cover (the city limits, or the Faisalabad district): you get a full refund of what you paid for that visit.
• If a visit ends early for a reason in section 4, we will tell you what happened and either refund you or, if you prefer, put the amount towards another visit. You choose.
• Annual services, such as Quarterly Watch, Monthly Watch, Caretaker and the four-visit Tenant and Rent Check, are invoiced for the year once we have confirmed them. You can stop at any time and we will refund the visits we have not yet made.
• For Repairs and Cleaning you pay our arranging fee, which is $39 or 10% of the repair or cleaning, whichever is higher, and covers getting the quote and the before and after photos. The repair or cleaning itself is charged at cost, and only after you have approved the quote.
• A House Opening is $59 a visit. We open the house, air it and photograph every room. If you also want cleaning or repairs, we arrange them at cost with a local cleaner or tradesperson, you approve the quote first, and the Repairs and Cleaning fee applies.

4. How we inspect

• On an inspection we photograph from public land only: the road, street or public path next to the property. We never climb walls, open gates or step onto anyone else’s land. We go inside a property only where you have instructed us to and provided the access yourself, for example House Opening, Caretaker or Repairs and Cleaning. For Caretaker you give us a key. It is logged and kept safe, used only on scheduled visits and approved repairs, and returned when you ask or the plan ends. A repair or cleaning is done by a local tradesperson or cleaner, at cost, and only after you have approved the quote.
• We do not speak for you. We do not talk to occupants or neighbours on your behalf, make claims about who owns the property, or confront anyone.
• If anyone is present, or whoever is visiting is challenged or feels unsafe, we may take one photo from the road if it is safe to do so and leave. The visit may end early, and the report will say so.
• We do not visit after dark.
• Photos follow our photo policy.

5. What the report is, and what it is not

The report is a record of what could be seen from public land at the date and time on each photo. It is not a land survey, a boundary demarcation, a title or ownership check, a building or structural inspection, or legal advice. It cannot show what is not visible from public land, and conditions can change after the visit.

We identify the property from the details you give us. If they are wrong or incomplete we may photograph the wrong property, and we are not responsible for that.

6. Your responsibilities

• Give us accurate information about yourself and the property.
• Only request a visit to property you own, or that you are a family member of the owner or have the owner’s permission to ask about.
• For any service that involves going inside, such as House Opening, Caretaker or Repairs and Cleaning, give us the instruction and the access yourself, and only for your own property.
• Do not ask us to do anything unlawful or unsafe, and do not use a report to harass, threaten or harm anyone.

7. Using your report

You may keep your report and share it with family, advisers or a lawyer. Please do not edit the photos or remove their date, time and location. An edited photo no longer matches the digital fingerprint we recorded, which is what makes the photo trustworthy.

8. No warranties

Our services and reports are provided "as is". To the fullest extent the law allows, we make no promise that a report is complete, without error, or suitable for any particular purpose, and we do not guarantee that we can carry out any requested visit.

9. Our liability

To the fullest extent the law allows, we are not liable for indirect or consequential loss, loss of profit or opportunity, or any loss arising from a dispute about a property or from someone else’s actions on it. Our total liability to you for anything arising from a service is limited to the greater of the amount you paid us for that service and CAD $100.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Some places do not allow these limits, so parts of this section may not apply to you.

10. Privacy

Our privacy policy explains how we collect and use your information, and forms part of these terms.

11. Changes

We may change our services, our prices or these terms at any time. We will update the date at the top of this page. Changes do not affect a visit we have already confirmed, or work we have already agreed with you.

12. Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have jurisdiction over any dispute. If you are a consumer, this does not take away any right you have under the mandatory consumer protection law of the place where you live.

13. Contact

Ekdutn Inc., Ontario, Canada. Email hello@wahan.app.

Wahan team members: Staff login.